In a revealing city audit, Portland's technology procurement practices have come under scrutiny, exposing a lack of coordination, overspending, and accessibility issues that have plagued the city's efforts to modernize its digital infrastructure. The report sheds light on the challenges faced by Portland's government as it navigates the complexities of technology acquisition, underscoring the need for a comprehensive strategy to ensure taxpayer dollars are spent wisely and equitably.

Uncovering the Cracks in Portland's Tech Procurement Landscape

Fragmented Approach Leads to Duplicative Spending

The audit reveals that Portland's technology purchasing has been characterized by a fragmented approach, with individual city bureaus frequently acquiring technology independently, without coordinating with the central Bureau of Technology Services. This siloed decision-making has led to duplicative spending, as evidenced by the city's purchase of two software bundles to manage city devices, costing a total of million. The lack of a cohesive, citywide strategy has resulted in inefficient use of public funds, highlighting the need for a more centralized and strategic approach to technology procurement.

Delayed Projects and Missed Accessibility Goals

The report also sheds light on the consequences of this disjointed procurement process, noting that some technology projects have been delayed by over a year due to the lack of coordination from the Technology Services department. These delays often translate into increased project costs, further straining the city's budget. Additionally, the audit reveals that Portland has fallen short of its own goal of allocating 20% of technology contracts to historically disadvantaged businesses, such as those owned by people of color, women, and veterans. This oversight undermines the city's commitment to equity and inclusion in its procurement practices.

Accessibility Challenges Hinder Inclusive Digital Services

The audit also uncovered a concerning lack of accessibility in the city's technology purchases, particularly for individuals with disabilities and those who speak languages other than English. This oversight compromises the city's ability to provide inclusive digital services, limiting access to essential resources and information for vulnerable populations. The report emphasizes the need for the city to offer clear guidance and oversight to ensure that all technology acquisitions prioritize accessibility and meet the diverse needs of Portland's residents.

Transitioning to a New Governance Structure: An Opportunity for Change

The audit places the blame for these issues on Portland's soon-to-be-former commission form of government, which has allowed individual bureaus to make independent technology purchasing decisions without coordinated oversight. However, the report notes that the city's transition to a mayor-council form of government, set to take effect in January, presents a unique opportunity for improvement. Under the new structure, a city administrator will be responsible for streamlining technology policies and purchases across all city departments, potentially addressing the coordination and accountability challenges that have plagued the current system.

Embracing a Comprehensive Approach to Technology Procurement

As Portland navigates this pivotal moment in its governance, the city's leaders must seize the opportunity to implement a comprehensive and strategic approach to technology procurement. This will require a concerted effort to establish clear citywide policies, centralize decision-making, and foster greater collaboration between the Bureau of Technology Services and individual city bureaus. By doing so, Portland can ensure that its technology investments are aligned with the city's priorities, maximize the efficient use of public funds, and provide accessible digital services to all residents.